Emaar Hospitality Group, the hospitality and leisure subsidiary of global developer Emaar Properties and the Expo 2020 Dubai Official Hotel & Hospitality Partner, has secured TripAdvisor’s top rankings among Dubai hotels across all three categories – five-star, four-star and three-star.
Address Dubai Marina, a 5-star property, ranks first among all 582 hotels in Dubai, evaluated by the world’s largest travel site based on customer reviews. Manzil Downtown tops in the 4-star category, and Rove Healthcare City leads in the 3-star category. The other four Rove hotels in Dubai occupy the places 2 to 5 on the TripAdvisor rankings for 3-star hotels. This also marks the first time that a hospitality company has earned the coveted top position in all three categories.
Olivier Harnisch, CEO of Emaar Hospitality Group, said: “The top TripAdvisor rankings gained by our hotels underline the ability of our associates to create delightful and authentic guest experiences. I thank them all for their continuous passion in being such outstanding hosts. The impressive results achieved by all our hotels are a clear indication that our guests love their stays with us and cherish the amenities and service we provide.
“We have always been focused on providing warm and personalized service with a human touch, which we believe is the most powerful driver of guest loyalty. We thank our guests for their positive reviews and constructive feedback and take this as a motivation to further improve our services.”
Emaar Hospitality Group operates 14 hotels and three serviced residences in Dubai and Egypt, and has a portfolio of about 40 upcoming properties in several high-growth international markets. The Group operates hotels under three brands: the premium luxury Address Hotels + Resorts; the upscale lifestyle Vida Hotels and Resorts; and the contemporary midscale Rove Hotels.
TripAdvisor enables travelers to unleash the full potential of every trip. With approximately 661 million reviews and opinions covering the world’s largest selection of travel listings worldwide – covering approximately 7.7 million accommodations, airlines, experiences, and restaurants – TripAdvisor provides travelers with the wisdom of the crowds to help them decide where to stay, how to fly, what to do and where to eat.
One of the world’s most visited destinations, Dubai has among the most competitive hospitality markets in the world. Emaar Hospitality Group has been focused on strengthening its differentials as a home-grown market leader, and in delivering superior customer service standards through its exceptional hotels located in prime locations in the city.
